I had a windshield wiper motor go out totally,the service was friendly and courteous, it was changed in no time and did have to take it back ,,but an adjustment took care of the problem. I would recommend them to any Mini Cooper owner. They were very knowledgable on the make. One more thing! I was informed that my air filter was in need of changing,,I was informed by phone and an approval was given to change out. At that time. I was asked at that time to come on and pick up that it would be finished .