I am very pleased with the service at Autoscope European Car Care - Plano, TX. Jim was my service advisor. He was professional, pleasant, helpful and provided exemplary service, a 5-star service rating. My Mercedes was due for maintenance schedule, I googled search for European car care facilities in the area, I found Autoscope has received many positive feedback and high ratings. I decided to take my car to this facility. As I pulled my car up to the front door, I was pleasantly greeted by Jim. I told him the type of service I need for my car. He explained the work his shop would perform and an estimate cost for the service. The estimate was reasonable, so I asked him to schedule an appointment to bring my car to the shop next day. The paperwork was quick, he arranged a shuttle service to drop me off and pick me up. Joel kindly gave me a ride home. He was polite, and pleasant to talk to. Jim gave me a call when my car was ready to be picked up and arranged Francisco to pick me up. Francisco was friendly, and courteous. I asked him about European cars maintenance, he was knowledgeable and passionately shared his knowledge. I was impressed my car was cleaned inside out. Thank you very much to Jim, Joel, and Francisco for your outstanding service. I will definitely bring my car to Autoscope for repairs in the future, I am happy I find a repair shop that I can trust to work on my car.
Update: I brought my car in for maintenance schedule two weeks ago (the comment above was last July). Kudos to Jim and staff - Outstanding Service. Jim was caring and patiently explained about the repairs needed to be done logically. I didn't feel pressure at all. Joel and Omar gave me a ride, they were both very nice. Thank you Joel for washing my car. I was happy to see it clean and shine. Will bring my car in for repairs in a few months.