My check engine light came on while driving the PCH in my sons car as I was transporting it to Wisconsin because he is stationed in Italy with the Air Force. Of course this happened after 5 PM on a Friday evening in a small town where there are no Mini Cooper dealers. After making numerous phone calls to mechanics north of here I happened upon the number for Continental Motorworks. What was different about the recording I heard was at the end Jeff gives his phone number in case of emergency. He answered my call immediately and talked me through the issue and gave me advice and reassurance. I don't know of any other mechanic that cares enough to take a phone call at 8:30 PM on a Friday evening!